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K Y A L O G E / TRUST & POLICIES

Billing, Cancellation & Refund Policy.

How restaurant SaaS subscriptions are proposed and billed — never guests' meals.

Transparent by design Updated 13 Oct 2026
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THE BIG PICTURE

What's covered,
at a glance.

Follow the information map, then explore any section in detail. These notices explain how the service is designed and where final launch approvals still apply.

Billing, Cancellation & Refund Policy4 connected areas of responsibility

Explore a topic ↓ · Each item opens the detailed explanation below.

Pre-launch policy & review status

This policy describes KyaLoge's current design and intended operations. Verified legal entity and professional India-specific review must be completed before paid production launch. It is not an independent legal certification.

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Restaurant subscriptions only

KyaLoge business subscriptions are a service purchased by participating restaurants. We do not charge the diners using a restaurant's QR menu, collect guest meal payments, or hold guest payment credentials.

Available subscription plans currently require a quote, acknowledgement by an authorised owner and an agreed billing arrangement. Prices or illustrated plan descriptions are not an immediate offer of paid activation.

02 / 04

Payment and invoice provider

A restaurant may be directed to an approved third-party hosted checkout provider after reviewing commercial terms. All payment details are entered at that provider, not inside KyaLoge.

Settlement confirmation, billing reference, statutory tax invoice issuance and GST treatment must be verified under the real merchant agreement before a paid plan is activated. Opening a checkout link does not confirm payment.

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Cancellation and renewal

Cancellation dates, notice periods and remaining service access depend on the signed restaurant agreement. KyaLoge does not assume a third-party provider subscription is cancelled just because a local service record is marked cancelled.

Renewals must be supported by a new verified external billing event and an extended subscription term. Expiry does not automatically imply a refund.

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Refunds, chargebacks and disputes

Refund eligibility, pro-rated credits, payment reversals and dispute resolution will be communicated in approved business subscription terms before any real charge. The external merchant or processor may have separate refund processing timeframes.

Contact KyaLoge using the website contact form for subscription enquiries, including reference identifiers without sharing full payment card details.

STILL HAVE QUESTIONS?

We're here to make it clearer.

Send a question about this policy, privacy, your restaurant account or how the product works.

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